One of the wonderful things about careers in health and social services is the variety of opportunities available. One excellent option that combines advocacy, organization, and compassion is the role of a case manager. With flexible job duties, opportunities to specialize, and direct interaction with clients, case managers play a crucial role in connecting people to the resources and care they need. Does this sound like it might be a good fit? Read on to learn about careers in case management.
What do case managers do?
Case managers help individuals access the resources and services they need to overcome challenges and improve their quality of life. This might involve coordinating care, advocating for clients, and ensuring that services are delivered effectively.
Case managers work with people facing a variety of issues, such as health concerns, housing instability, or financial difficulties. For example, a healthcare case manager might assist patients with discharge plans after a hospital stay, while a social services case manager could help individuals find stable housing or job opportunities. Some case managers also conduct research, teach, or work in policy development to address systemic issues in their fields.
Case managers often specialize in areas such as healthcare, mental health, child welfare, or elder care, allowing them to tailor their expertise to specific populations.
Where do they work?
Case managers can work in diverse settings, including hospitals, clinics, schools, government agencies, nonprofit organizations, and private practices. Some case managers even work remotely, using telehealth or virtual platforms to assist clients. This flexibility allows case managers to meet the unique needs of their clients wherever they are.
Who do they work with?
Case managers work closely with clients, as well as other professionals, to provide comprehensive care. In a healthcare setting, for instance, a case manager might collaborate with doctors, nurses, and therapists. In social services, they might coordinate with housing authorities, community organizations, and family members. This teamwork ensures that clients receive holistic support.
What is the job outlook for this profession?
Case managers earn a median salary of around $50,000–$65,000 per year, depending on their field and level of experience. The demand for case managers is growing, particularly in healthcare and social services, as organizations recognize the importance of coordinated care. This makes case management a stable and rewarding career choice.
How do I become a case manager?
Most case manager roles require a bachelor’s degree in a related field such as social work, psychology, or healthcare administration. Some roles may also require additional certifications, such as the Certified Case Manager (CCM) credential, which demonstrates expertise and commitment to the profession.
To prepare for a career in case management during college, consider these steps:
- Take relevant courses: Classes in sociology, psychology, public health, and social work provide a strong foundation.
- Gain experience: Volunteer or intern with organizations that offer social services or healthcare. Hands-on experience is invaluable.
- Develop key skills: Focus on building communication, organization, and problem-solving skills.
- Research certifications: Familiarize yourself with credentials like the CCM to understand future requirements.
In the Know: Professional organizations and resources
Several organizations provide excellent resources for aspiring case managers:
- The Case Management Society of America (CMSA): A leading resource for professional development, certifications, and networking opportunities.
- The Commission for Case Manager Certification (CCMC): Offers information about the CCM credential and other certification pathways.
Conclusion
Case management is a dynamic and rewarding career that combines advocacy, coordination, and compassion. For any Lawrence student exploring career options, it’s an excellent choice for those who are passionate about helping others and solving problems. Wherever your career explorations lead you, thank you for considering the impactful and meaningful role of a case manager!
Dennis Boakye ’26 is a junior with a major in Neuroscience and a minor in Mathematics. He is also a co-president of the Neurolawrence Club and the Synthetic Biology Club and the treasurer for the American Medical Student Association (AMSA, Lawrence Chapter) and the Black Student Union (BSU). Dennis is the current career peer educator for the Health and Medicinal Professions (HMP) and the Physical and Natural Sciences (PHN) career communities at Lawrence University. Connect with Dennis on LinkedIn.