I had the chance to interview the Senior and Associate Directors of Education at the Wisconsin Conservatory of Music in Milwaukee. During our conversations, we focused on questions specifically designed to get a better understanding of current employers’ perspectives on professional behaviors, and their advice to students who are preparing to enter the workforce. What stood out to me was their unique approaches to and reasoning behind professionalism.
John Bragle (Director) defines professionalism through preparation, execution, collaboration, and accountability. His approach stems from his personal definition and practiced behaviors as a seasoned musician and educator. John doesn’t anticipate that new hires will already be professional according to his or the workplace’s definition. John states, “Skills and behaviors are learned, and it’s dangerous to assume otherwise. College students are taught to be students, not to fit certain job descriptions off the bat.” He stresses the importance of transparent expectations, personal connections, and maintaining boundaries when in collaboration with others. The only way that this can be accomplished of course is through clear and direct communication. John also emphasizes that unprofessional behavior can be managed through learning opportunities, setting limits on repeated mistakes, and maintaining consistent communication. He learned professional behaviors through personal expectations, learning from mistakes, and prioritizing transparency for young professionals.
Krystal Esty (Associate Director) defines professionalism by supporting the mission and value of the Conservatory. She also highlights growth and accountability as core values, along with finding creative ways to bring music into different spaces and fostering community partnerships. Krystal’s hiring process reflects the practices and standards expected in the position, and she believes it’s a mutual process where candidates try out the organization as much as the other way around. She provides resources to help new hires succeed and stresses the importance of implicit and direct communication in achieving professionalism. Krystal maintains that unprofessional behavior can be mitigated from an advisor standpoint by supporting faculty, preparing them for challenges, and emphasizing communication and empathy. She believes in reaching out regularly to create trust-based working relationships. Krystal learned professional behaviors through necessary conversations, valuing individuality and personable-ness in the arts, and approaching actions with genuine curiosity rather than confrontation.
From these interviews, I learned that modern workplace ideas on professionalism are constantly evolving, and generation gaps are leading to significant culture clashes. However, the key takeaway is to uphold the core values of communication, collaboration, teamwork, and accountability.